Privacy Policy & Cookie Policy
1. Introduction
1.1 Haynard Ltd is committed to safeguarding the privacy of our website visitors, clients and professional contacts.
1.2 This policy applies where we act as a data controller — in other words, where we determine the purposes and means of processing your personal data.
1.3 In this policy, “we”, “us” and “our” refer to Haynard Ltd. For more information, see Section 11.
2. The personal data that we collect
2.1 We collect and process personal data only when necessary to operate our website, respond to enquiries, deliver our services and manage professional relationships.
2.2 We may process data that enables us to contact you, such as your name, email address, telephone number, job title, company name and postal address. The source of this data is usually you.
2.3 We may process information contained in or relating to any communication that you send to us, such as messages sent by email, through a contact form, through a booking link or during professional correspondence.
2.4 If you become a client, we may process information needed to deliver our consultancy services. This may include your contact details, organisation details, project information, meeting notes, service requirements and business information you choose to share with us.
2.5 We may collect minimal, anonymised website usage data through Simple Analytics. This may include information such as page views, referral sources, browser type, device type, country and general website performance data. This information is used to understand overall website use and improve the website. It does not identify individual visitors.
2.6 We do not knowingly collect special category personal data through this website.
3. Purposes of processing and legal bases
3.1 We process personal data for the following purposes and on the legal bases listed below:
- Website operation: to operate, maintain and improve our website.
Legal basis: legitimate interests. - Enquiries and communication: to respond to messages, arrange calls and communicate with you about our services.
Legal basis: legitimate interests. - Consultancy services: to provide carbon reduction, sustainability and related consultancy services.
Legal basis: performance of a contract or taking steps before entering into a contract. - Client relationship management: to manage client projects, professional relationships, administration and service delivery.
Legal basis: legitimate interests and/or performance of a contract. - Record keeping: to maintain necessary business, accounting and administrative records.
Legal basis: legitimate interests and legal obligation. - Security and risk management: to protect our website, systems and business from misuse, fraud or unauthorised access.
Legal basis: legitimate interests. - Legal obligations: where processing is required to comply with applicable law or regulatory obligations.
Legal basis: legal obligation.
3.2 We do not sell your personal data.
3.3 We do not currently operate a newsletter sign-up through this website.
4. Providing your personal data to others
4.1 We may disclose your personal data to our professional advisers, accountants, insurers or legal advisers where reasonably necessary for professional advice, risk management, compliance or business administration.
4.2 Your data may be stored on secure servers operated by our website hosting provider.
4.3 We may share personal data with trusted service providers where this is necessary to operate our business, maintain the website, manage email, arrange meetings or deliver our services.
4.4 These service providers may include:
- Website hosting providers
- Email and communication providers
- Calendar or booking tools
- Cloud storage or document management providers
- Website maintenance providers
- Analytics providers
- Carbon footprint calculation platforms
- Professional advisers
4.5 We only share personal data where necessary and expect service providers to handle information securely and in accordance with applicable data protection law.
4.6 We may also disclose personal data where necessary to comply with legal obligations, enforce our terms, or protect our legal rights or the vital interests of another person.
5. International transfers of personal data
5.1 Some of the third-party services we use may process or store personal data outside the United Kingdom.
5.2 Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses or equivalent safeguards recognised under applicable data protection law.
6. Retaining and deleting personal data
6.1 We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.
6.2 Enquiry and correspondence data may be kept for as long as reasonably necessary to manage the enquiry and maintain appropriate business records.
6.3 Client and project records may be kept for up to six years after the end of the client relationship, where required for legal, accounting, tax or professional purposes.
6.4 Website analytics data collected through Simple Analytics is anonymised and does not identify individual visitors.
6.5 When personal data is no longer required, it will be securely deleted, anonymised or archived where appropriate.
7. Your rights
7.1 Under data protection law, you have rights in relation to your personal data. These may include:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data
- The right to restrict processing
- The right to object to certain types of processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a supervisory authority
7.2 You can exercise your rights by contacting us using the details in Section 11.
7.3 In the UK, the supervisory authority for data protection is the Information Commissioner’s Office.
8. About cookies
8.1 Cookies are small files that may be placed on your device when you visit a website.
8.2 This website uses only essential cookies where required for the website to function properly, maintain security or support accessibility features.
8.3 We do not use cookies for advertising or cross-site tracking.
8.4 We use Simple Analytics to understand overall website usage in a privacy-respecting way. Simple Analytics does not use cookies and does not identify individual website visitors.
8.5 If we introduce any non-essential cookies in future, we will update this policy and provide appropriate information and choices where required.
9. Managing cookies
9.1 You can manage, block or delete cookies through your browser settings.
9.2 Blocking or deleting cookies may affect the functionality of certain website features.
9.3 You can usually find cookie settings in the privacy or security section of your browser.
10. Use of Simple Analytics
10.1 We use Simple Analytics to understand how people use our website in a privacy-respecting way.
10.2 Simple Analytics helps us see overall traffic patterns and page performance without using cookies, tracking individual visitors or collecting personal data.
10.3 The information collected is anonymous and aggregated. It may include page views, referral sources, general location such as country, browser type, device type and screen size.
10.4 We use this information to improve website performance, understand which pages are useful and maintain a better visitor experience.
10.5 Simple Analytics does not create visitor profiles, does not use advertising identifiers and does not track visitors across websites.
11. Our details
11.1 This website is owned and operated by Haynard Ltd.
11.2 Haynard Ltd is registered in England and Wales.
Company registration number: 6819877
Registered office address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
11.3 You can contact us:
- By post at the registered office address above
- By email via the email address published on this website
- Using the contact or booking options provided on this website
12. Amendments
12.1 We may update this policy from time to time by publishing a new version on our website.
12.2 You should check this page occasionally to ensure you are happy with any changes.
12.3 This policy was last updated on 5 October 2026.